About IVASS


World Auto Forum now connects Auto Vendors, Auto Makers, Auto Dealers in 125 Countries.

2017 World Auto Forum on India Vehicle After Sales Summit ( WAF-IVASS ) would get together after sales heads of Leading auto makers like Honda, Hyundai, Maruti, Tata Motors, Renault, Fiat, Ashok Leyland, Audi, Hero Moto Corp, TVS, Honda Motorcycles & Scooters etc and also their key Dealer Principals, after Sale Deaelrship Heads and Service Equipment Vendors and Car Care Products Suppliers.

The Entire After Sales Industry in ONE HALL on ONE DAY ... Can you miss it?

Thought Leaders @ IVASS 2017


Partho Banerjee, Head After Sales, Maruti Suzuki India

Partho Banerjee

Head After Sales

Maruti Suzuki India

speakers

Rajesh Mukhija

Head After Sales

Hero MotoCorp

Pratap Singh Raghuvanshi, Group Head, Field Service, Hyundai Motor India

Pratap Singh Raghuvanshi

Group Head, Field Service

Hyundai Motor India

Dinesh Bhasin, Head, After sales, TATA Motors PVBU

Dinesh Bhasin

Head, After Sales

TATA Motors PVBU

Yash Pal Sachar, GM, Parts, Honda Cars India

Yash Pal Sachar

GM, Parts

Honda Cars India

Sudhir Malhotra, Head After Sales, Renault India

Sudhir Malhotra

Head After Sales

Renault India & WAF Star 2013

Dr. R K Suri, Former Director, Ministry of Environment & Forests, Govt of India

Dr. R K Suri

Former Director, Ministry of Environment & Forests

Govt of India

Ramashankar Pandey, MD, Hella India & Chairman, Aftermarket Committee, ACMA

Ramashankar Pandey

MD, Hella India &

Chairman, Aftermarket Committee, ACMA

speakers

Sanjeev Garg

Global Head Customer Care

Tata Motors CVBU

speakers

Nikunj Sanghi

MD - JS Fourwheel Motors

Director FADA

speakers

Tanuj Pugalia

MD & CEO

Gallops Motors

speakers

Rajendra Bhat

Head After Sales

TVS Motors & WAF Star 2014

speakers

Sanjeev Aggarwal

Vice President - After Sales

Nissan Group of India

speakers

Alok Kapoor

Head – Mktg & Franchisee Business

Mahindra First Choice Service

Harsh Vashisth, MD, Satyam Group of Companies

Harsh Vashisth

MD

Satyam Group of Companies

Sanjay Naithani, Head, Sales, Snap On Tools

Sanjay Naithani

Head, Sales

Snap On Tools

speakers

TVC Rao

Group Service Head

Landmark Group

Saurabh Vatsa, Industry Veteran

Saurabh Vatsa

Industry Veteran

speakers

Sunil K Chaturvedi

CEO

ASDC

Atul Arora, Strategy, Consumer, Insights, Market Research Specialist

Atul Arora

Strategy, Consumer, Insights,

Market Research Specialist

Kshitij Saxena Co-Founder & CEO Auto Ninja

Kshitij Saxena

Co-Founder & CEO

Auto Ninja

Anuj Guglani Chief Torque Officer World Auto Forum

Anuj Guglani

"Bro"

World Auto Forum

Moments from IVASS 2016


Moments from IVASS 2015


Watch Highlights of 2015 IVASS

IVASS 2015 Participants Feedback


"It was a great event Anuj had really brought a fraternity together to a platform , which was long due most required. Well done great efforts from Team WAF. Thank you."

- DEEP N BHATTACHARYA , Dover tech

"Good initiative, first time an event focussed on Aftersales service"
 

- RISHIKESH SAHAY , East Auto

"Overall Good Program and great social networking opportunity provided."
 

- Santosh Kulkarni , TTi Global

"Very well organized event with lot of deliberations & fruitful discussions. In my view , Few topics should have been slotted more time for interactions"

- Rajesh Mukhija - Head After Sales, Hero MotoCorp

"IVASS 2015 has been one of the best thing to happen to Indian Automobile Industry in recent history. No forum has ever represented Aftersales side of business in such a balanced manner......wishing more strength for 2016..."

- Pankaj Chandak , Fiat Chrysler Automobiles India

Conference Agenda

Come join us and lets share, discuss and Co Create the Agenda & the Future Path
of the After Sales Service Business and Domain in the 21st Century!

Sat, 9 Dec, 2017

2017-12-9 8:30:00 2017-12-9 17:30:00 Asia/Kolkata 2017 World Auto Forum on India Vehicle After Sales Service ( WAF-IVASS ) For details, link here: https://www.meraevents.com/event/2017-india-vehicle-after-sales-summit-by-world-auto-forum?ucode=organizer The Grand New Delhi,Nelson Mandela Road, Vasant Kunj - Phase II, New Delhi, Delhi World Auto Forum anuj@waf.bz

Tango at Vivanta by Taj Dwarka, New Delhi, Ph - 011 6600 3000

8:30 am - 5:30 pm

2017-12-9 9:00:00 2017-12-9 17:00:00 Asia/Kolkata 2017 World Auto Forum on India Vehicle After Sales Service ( WAF-IVASS ) For details, link here: https://www.meraevents.com/event/2017-india-vehicle-after-sales-summit-by-world-auto-forum?ucode=organizer The Grand New Delhi,Nelson Mandela Road, Vasant Kunj - Phase II, New Delhi, Delhi World Auto Forum anuj@waf.bz

Time

Activity / Theme

Details

8:30 - 9:00 am

Registration

9:00 - 9:15 am

Welcome by Anuj Guglani, Founder World Auto Forum

9:15 - 9:30 am

Inauguration Ceremony

9:30 - 9:45 am

IVASS Key Note 1: Candid Experiences at Vehicle After Sales

Sanjeev Aggarwal - Head After Sales, Nissan India

9:45 - 10:30 am

IVASS Power Panel 1: Synergising SOP & VOC across the System

TVC Rao - Group Head, After Sales, Landmark Group

Sanjeev Aggarwal - Head After Sales, Nissan India

Rajesh Mukhija - Head, After Sales, Hero MotoCorp

Pratap Singh Raghuvanshi - Group Head, Hyundai Motor India

Atul Arora - Former Head Consumer Research General Motors - Moderator

10:30 - 10:45 am

Q&A

10:45 - 11:00 am

Tea Break

11:00 - 11:15 am

IVASS Key Note 2

Rajendra Bhat - Head, After sales, TVS Motors Co

11:15 - 11:30 am

IVASS Key Note 3: Auto CRM

Kshitij Saxena, CEO, Autoninja

11:30 - 12:15 pm

IVASS Power Panel 2 : How 3S can work more in tandemn for Win-Win

Sudhir Malhotra - Head, After Sales, Renault

Rajendra Bhat - Head, After sales, TVS Motors Co

Dinesh Bhasin - Head, After sales, TATA Motors PVBU

Alok Kapoor - Head, Mktg & Franchisee Business, Mahindra First Choice Wheels - Moderator

Yash Pal Sachar - GM, Parts, Honda Cars India

12:15 - 12:30 pm

Q&A

12:30 - 12:45 pm

Interactive Session : Application of International Best Practices in India Vehicle After Sales

Sanjeev Garg - Former Global Customer Care Head, Tata Motors CVBU

Anuj Guglani - Founder, World Auto Forum

12:45 - 1:00 pm

IVASS Key Note 5: Hero Motocorp Success Story

Rajesh Mukhija - Head, After Sales, Hero MotoCorp

1:00 - 1:15 pm

Q&A for Key Notes 4 & 5

1:15 - 2:00 pm

Networking Lunch

2:00 - 2:45 pm

IVASS Power Panel 3: Significance, Scope and Impact of Customer Rating Indices

Sanjeev Garg - Former Global Customer Care Head, Tata Motors CVBU

Rajendra Bhat - Head, After sales, TVS Motors Co

Kshitij Saxena, CEO, Autoninja

Saurabh Vatsa - Industry Veteran - Moderator

2:45 - 3:00 pm

Q&A

3:00 - 3:15 pm

IVASS Key Note 6

Sudhir Malhotra - Head, After Sales, Renault India

3:15 - 3:30 pm

IVASS Key Note 7: TML PVBU Case Study

Dinesh Bhasin - Head, After sales, TATA Motors PVBU

3:30 - 3:45 pm

Q&A for Key Notes 6 & 7

3:45 - 4:00 pm

Networking Tea & Coffee Break

4:00 - 4:15 pm

Automotive Aftersales Industry's own Retail Open Innovation - Business success by Co Creating Consumer experience via Asset Sharing

Ramashankar Pandey - MD, Hella India LIghting & Chairman AfterMarket Commitee - ACMA

4:15 - 5:00 pm

IVASS Power Panel 4: Environment Impact , Protection Mechanisms at Workshops

Rajesh Mukhija - Head, After Sales, Hero MotoCorp

Dr. R K Suri - Former Director, Ministry of Environment & Forests, Govt of India

S K Chaturvedi - CEO, ASDC

Harsh Vashist - MD, Satyam International

Ramashankar Pandey - MD, Hella India LIghting & Chairman AfterMarket Commitee - ACMA

Rajesh Prasad - MD, Amritasa Group

Anuj Guglani - Founder, World Auto Forum - Moderator

5:00 - 5:15 pm

Q&A

5:15 - 5:45 pm

Valedectory Ceremony & Vote of Thanks

Final Agenda shall be published at worldautoforum.com/ivass at 9:00 PM, 8th Dec 2017. Agenda Slots, Schedule, Speakers & Panelists may change at last moment due to the Personal Exigencies of the Speakers and/or to optimise & balance participation of all Speakers & Panelists.

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CONTACT US

INDIA

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New Delhi-110057 INDIA
Email : awards@waf.bz , anuj@waf.bz

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Detroit USA

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