About IVASS


World Auto Forum now connects Auto Vendors, Auto Makers, Auto Dealers in 125 Countries.

2016 World Auto Forum on India Vehicle After Sales Summit ( WAF-IVASS ) would get together after sales heads of Leading auto makers like Honda, Hyundai, Maruti, Tata Motors, Renault, Fiat, Ashok Leyland, Audi, Hero Moto Corp, TVS, Honda Motorcycles & Scooters etc and also their key Dealer Principals, after Sale Deaelrship Heads and Service Equipment Vendors and Car Care Products Suppliers.

The Entire After Sales Industry in ONE HALL on ONE DAY ... Can you miss it?

Thought Leaders @ IVASS 2016


speakers

Pankaj Narula

ED - After Sales Service

Maruti Suzuki India Ltd

speakers

Rajesh Mukhija

Head After Sales

Hero MotoCorp

speakers

Punnaivanam S

Head After Sales

Hyundai Motor India

speakers

Nikunj Sanghi

MD - JS Fourwheel Motors

Director FADA

speakers

Nalin Kapoor

COO

Car Dekho

speakers

Alexis Joseph

Head After Sales

Audi India

speakers

Tanuj Pugalia

MD & CEO

Gallops Motors

speakers

Sanjeev Garg

Global Head Customer Care

Tata Motors CVBU

speakers

Sunil K Chaturvedi

CEO

ASDC

speakers

Pankaj Chandak

Head Aftersales & Parts

Fiat Chrysler India

speakers

Rajendra Bhat

Head After Sales

TVS Motors & WAF Star 2014

speakers

Sanjeev Aggarwal

Vice President - After Sales

Nissan Group of India

speakers

Alok Kapoor

Head – Mktg & Franchisee Business

Mahindra First Choice Service

speakers

TVC Rao

Group Service Head

Landmark Group

speakers

JP Verma

Vice President - After Market

VE Commercial Vehicles Ltd

IVASS Speakers

Nitin Mantri

CEO

Avian Media

IVASS Speakers

Avik Chattopadhyay

Co Founder

Expereal

Madan Mohan

Madan Mohan

MD

Deneb & Pollux

Anuj Guglani Chief Torque Officer World Auto Forum

Anuj Guglani

"Bro"

World Auto Forum

Special Invitations @ IVASS 2016


Rajendra Bhat, Head After Sales, TVS Motors

Nikunj Sanghi, MD - JS Fourwheel Motors, Director FADA

Sanjeev Aggarwal, Vice President - After Sales, Nissan Group of India

Rajesh Mukhija - Head After Sales, Hero Moto Corp

Moments from IVASS 2016


Moments from IVASS 2015


Watch Highlights of 2015 IVASS

IVASS 2015 Participants Feedback


"It was a great event Anuj had really brought a fraternity together to a platform , which was long due most required. Well done great efforts from Team WAF. Thank you."

- DEEP N BHATTACHARYA , Dover tech

"Good initiative, first time an event focussed on Aftersales service"
 

- RISHIKESH SAHAY , East Auto

"Overall Good Program and great social networking opportunity provided."
 

- Santosh Kulkarni , TTi Global

"Very well organized event with lot of deliberations & fruitful discussions. In my view , Few topics should have been slotted more time for interactions"

- Rajesh Mukhija - Head After Sales, Hero MotoCorp

"IVASS 2015 has been one of the best thing to happen to Indian Automobile Industry in recent history. No forum has ever represented Aftersales side of business in such a balanced manner......wishing more strength for 2016..."

- Pankaj Chandak , Fiat Chrysler Automobiles India

Conference Agenda

Come join us and lets share, discuss and Co Create the Agenda & the Future Path
of the After Sales Service Business and Domain in the 21st Century!

Sat, 10 Dec, 2016

2016-12-10 9:00:00 2016-12-10 17:00:00 Asia/Kolkata 2016 World Auto Forum on India Vehicle After Sales Service ( WAF-IVASS ) For details, link here: http://www.meraevents.com/event/2016-india-vehicle-after-sales-summit-by-world-auto-forum The Grand New Delhi,Nelson Mandela Road, Vasant Kunj - Phase II, New Delhi, Delhi World Auto Forum anuj@waf.bz

Grand Ball Room, The Grand New Delhi, Nelson Mandela Marg, Vasant Kunj Ph-2, New Delhi- 110070 , Ph - +91-11-47661234

9:00 am - 5:00 pm

2016-12-10 9:00:00 2016-12-10 17:00:00 Asia/Kolkata 2016 World Auto Forum on India Vehicle After Sales Service ( WAF-IVASS ) For details, link here: http://www.meraevents.com/event/2016-india-vehicle-after-sales-summit-by-world-auto-forum The Grand New Delhi,Nelson Mandela Road, Vasant Kunj - Phase II, New Delhi, Delhi World Auto Forum anuj@waf.bz

Time

Activity / Theme

Details

8:30 - 9:00 am

Registration

9:00 - 9:15 am

Inauguration and Lamp Lighting.

Welcome by Anuj Guglani, Founder, World Auto Forum

Lamp Lighting by:

Pankaj Narula – Executive Director, After Sales Service, Maruti Suzuki India, WAF Star 2014 & 2016

Rupinder Paintal, General Manager, OEM Business, Exxon Mobil

Tanuj Pugalia, MD Gallops Motors

Anuj Guglani, World Auto Forum

9:15 - 9:35 am

Key Note Address by Chief Guest

Pankaj Narula – Executive Director, After Sales Service, Maruti Suzuki India, WAF Star 2014 & 2016

9:35 - 9:50 am

World Auto Forum Award Ceremony

Presentation of 2016 India World Auto Forum Awards for Best Auto CXO’s by Honble Jury & Partners

2016 WAF Awards Jury Members

Pankaj Narula – Executive Director, After Sales Service, Maruti Suzuki India, WAF Star 2014 & 2016

Tanuj Pugalia, MD Gallops Motors

9:50 - 9:55 am

Screening of Exxon Mobil Film 150 years of Lube Expertise

9:55 - 10:45 am

Power Panel 1: Can Profitability, Employee Satisfaction & Customer Retention go Hand in Hand?

Rajesh Mukhija – Head, After Sales – Hero MotoCorp

Nalin Kapoor – COO – Car Dekho - Session Moderator

Avik Chattopadhyay – Co Founder, Expereal

Madan Mohan – MD, Deneb & Pollux

Tanuj Pugalia – MD, Gallops Motors

Alok Kapoor – Head – Mktg & Franchisee Business – Mahindra First Choice Service

10:45 - 10:50 am

Power Panel 1 Q & A

10:50 - 11:05 am

Networking Tea & Coffee Break

11:05 - 11:20 am

Key Note 1: Changing Customer Needs & Wants in Last decade and what Future holds.

Sanjeev Aggarwal – Head After Sales, Nissan India

11:20 - 11:25 am

Screening of Exxon Mobil Film

11:25 - 11:40 am

Key Note 2: Service Marketing – Avenues, Engagement, Innovations and Pitfalls

S Punnaivanam, After Sales head, Hyundai Motor India

11:40 - 11:55 am

Key Note 3: After Sales Service: 2 Wheeler Segment & Challenges

Rajesh Mukhija – Head After Sales – Hero MotoCorp

11:55 - 12:05 pm

Key Note Sessions 1,2 & 3 Q & A

12:05 - 12:10 pm

Screening of Exxon Mobil Film

12:10 - 1:00 pm

Power Panel 2: How Technology is changing Vehicle Service, Revenue & Customer experience and expectations

Alexis Joseph – Head After Sales- Audi India - Key Note & Session Moderator

Pankaj Chandak – Head- Aftersales & Parts – FCA India – WAF Star 2013

S Punnaivanam – Head - After Sales, Hyundai Motor India

TVC Rao – Group Service Head- Landmark Group

Sanjeev Aggarwal – Head After Sales, Nissan India

1:00 - 2:00 pm

Networking Lunch

2:00 - 2:10 pm

Power Panel 2 Q & A

2:10 - 2:25 pm

Key Note 4: CV After Sales Challenges, Successes and Road ahead

JP Verma - Vice President, After Market, VE Commercial Vehicles Ltd

2:25 - 2:40 pm

Key Note 5: Two Wheeler After Sales Service Innovations

Rajendra Bhat - Head After sales, TVS Motors – WAF star 2014 & 2016

2:40 - 2:55 pm

Key Note 6: Recalls, Product & Service Issues : Opportunities for the Right Customer Engagement & Best Practices Sharing

Nitin Mantri - CEO - Avian Media

2:55 - 3:05 pm

Key Note Sessions 4,5 & 6 Q & A

3:05 - 3:10 pm

Screening of Exxon Mobil Film

3:10 - 3:30 pm

Global Key Note : The Tata Motors CVBU Success Story!

Sanjeev Garg – Global Head – Customer Care – Tata Motors CVBU, WAF Star 2016

3:30 - 3:45 pm

Networking Tea & Coffee Break

3:45 - 4:35 pm

Power Panel 3: Business Excellence powered by Skill development & Training

Sanjeev Garg – Global Head – Customer Care – Tata Motors CVBU, WAF Star 2016

Dilip Chenoy – Mentor - Start ups, Social Enterprises, Skill Development

Anuj Guglani – Founder World Auto Forum - Session Moderator

Rajesh Mukhija – Head, After Sales – Hero MotoCorp

Sunil K Chaturvedi - CEO, ASDC

Alexis Joseph - Head After Sales - Audi India

Nikunj Sanghi - MD – JS Fourwheel & Director - FADA

4:35 - 4:45 pm

Power Panel 3 Q & A

4:45 - 5:15 pm

Valedictory Ceremony

Sanjeev Garg – Global Head – Customer Care – Tata Motors CVBU

Rajesh Mukhija – Head, After Sales – Hero MotoCorp

5:15 - 5:30 pm

Vote of Thanks

Anuj Guglani, Founder, World Auto Forum

Final Agenda shall be published at worldautoforum.com/ivass at 9:00 PM, 9th Dec 2016. Agenda Slots, Schedule, Speakers & Panelists may change at last moment due to the Personal Exigencies of the Speakers and/or to optimise & balance participation of all Speakers & Panelists.

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Contact Monica Ray at awards@waf.bz

CONTACT US

INDIA

D-1/25 Ground Floor Vasant Vihar
New Delhi-110057 INDIA
Email : awards@waf.bz , anuj@waf.bz

For More Enquiries: +91-9810552425, +91-11-49057413

USA

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Suite 250 Ann Arbor, MI 48103
Detroit USA

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