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Conference & Mini Exhibition

Sat, 14 Dec, 2024 | 9:30 am to 5 pm | Aerocity, New Delhi

I accept the WAF Award with grateful thanks..

Ratan N Tata

Former Chairman

Feel privileged, its an Honour

Anand Mahindra

Chairperson Mahindra Group

The Who’s Who of Auto & Allied Industries seem to be present at WAF. The inputs on Digital and Big Data for Dealer Fraternity extremely beneficial. Thank you WAF!

Nikunj Sanghi

Former President FADA

Forums like WAF help in learning and getting people together which is important to foster Innovation. It’s a great feeling and I’m very Happy to be at WAF!

Vinod Aggarwal

MD & CEO, Volvo Eicher CV

We at MG have been pioneers in launching Cars with AI Inside. It’s heartening to see WAF lead the industry dialogue on AI at Auto & Mobility. Empowering people and communities with tech innovations for safety and exciting experiences echoes with our brand’s core values

Gaurav Gupta

Deputy Managing Director, MG Motor India

Volkswagen has a lasting association with World Auto Forum. We appreciate the platform as they encourage, reward and recognise innovation and quality work.

Ashish Gupta

Brand Director, Volkswagen Passenger Cars India

It’s a great experience to be at WAF! Lots of learnings and Meeting Industry friends. Look forward each time!

Jyoti Malhotra

MD & CEO, Volvo Car India

We feel a deep connection with the innovations and innovators of the Auto and mobility ecosystem via WAF.

Tanuj Pugalia

Chairman, Gallops Motors

WAF has been undertaking pioneering work to bring the automobile industry together to address common challenges and issues. And we at Nippon Paint Auto Refinish are delighted to be associated with them.

Sharad Malhotra

President, Automotive Refinishes and Wood Coatings, Nippon Paint India

Thank you WAF. I accept the WAF Award on the behalf of my entire Team

Sandeep Gambhir

CEO, Vertelo

Thanks WAF, I dedicate the WAF Award to my Team

S Punnaivanam

Former VP, Hyundai Motor India

Thank you WAF for recognising our effort

Tarun Mehta

CEO & Co Founder Ather Energy

Really feel proud to be recognised by WAF

Rohit Suri

Former Pres & MD, Jaguar Land Rover India

WAF is the Industry with a Heart, Mind and Conscience resonating together!

Anuj Guglani

Founder & CEO, WAF

The Amazing Journey of IVASS | Running successfully in it’s 10th Year

9th IVASS 2023

8th IVASS 2022

7th IVASS 2021

6th IVASS 2020

5th IVASS 2019

4th IVASS 2018

3rd IVASS 2017

2nd IVASS 2016

1st IVASS 2015

9

Conferences

140 +

Thought Leaders

50+

Keynotes & Panel Sessions

10th IVASS India Vehicle After Sales Summit

Last 9 years, all the stakeholders of the Vehicle After Sales Service Industry have been meeting at IVASS. Even the multiple covid waves & lockdowns couldnt deter the spirit of IVASS. Can you miss it now ?

Book in Advance as booths and seats are limited!

Who Should Attend 10th IVASS ?

After Sales Service Pros
Vehicle Service Equipment Makers
Auto Components & Parts Makers, dealers and Distributors
Tech and Telecom Cos
RSA Service Providers
CRM App Makers

Auto Makers After Sales Teams
Auto Dealers and their After Sales Teams
Telematics Solution Providers
Facility Management & Equipment providers
Manpower Services Providers

WAF First Community

Top Leaders Powering 10th IVASS by WAF

Pankaj Narula

Former ED

Maruti Suzuki India

S Muralidharan

Chairman

Mobility Aftermarket

Nilesh Shah

Vice President & Function Head (National Service)

Hyundai Motor

Tanuj Pugalia

CMD

Gallops Motors

Rajeev Chauhan

Head- Electric PV Business

BYD India

Sanjay Shejwal

National Head - Service

Hero MotoCorp

Shekhar Bhide

VP - Customer Services

Mercedes-Benz India

Manish Vij

CEO

Global Assure

Vikas Kuthiala

Director & Co-founder

Global Assure

Gurinder Sukhija

SVP & Head Ownership Management

Ather Energy

Rajesh Mehrotra

Auto Industry Veteran

Nikita Sinha

Head - Customer Experience and Service Planning

JWS MG Motor India

Neha Jain

Head - EV and Innovation Ecosystem

JWS MG Motor India

Vinkesh Gulati

Executive Committee Member

FADA

Sharad Malhotra

President Automotive Refinishes and Wood

Nippon Paint India

S Punnaivanam

CXO - Quality & After Sales

Greaves Electric Mobility

Ramesh Rajagopalan

Head - Customer Services & Network

Volvo Eicher CV

Charu Kaushal

Managing Director

Allianz Partners India

Anuj Tyagi

Former National Head - After Sales

Ford India

Arun Malhotra

Auto Industry Veteran

Satish Kannan

Director - AfterSales

Stellantis India

Atul Aggarwal

Director - Aftersales & Nissan South Asia BU

Nissan Motor India

Rajendra Bhat

Head - Service

Ola Electric

Rajesh Loomba

Eco Mobility

Dimple Mehta

Former Head - Customer Care Domestic & International

Tata Motors PV

TVC Rao

Head - Aftersales

BYD India

Harsh Vashist

Satyam Group of Cos

Vikrantt Mohan

National President

All India Automobile Workshops Association (AIAWA)

Rama Shankar Pandey

Social Defence Fellow

Min of Social Justice, Govt. of India

Arindam Lahiri

CEO

Automotive Skills Development Council (ASDC)

Dinesh P S

Head - Customer Service

TAFE

Datta Mahajan

GM - 2W Service

Kinetic Green

Anuj Guglani

Founder & CEO

WAF Group

And Many More .....!

Who Powered Past Editions of IVASS

Dr. Dinesh Bhasin

Former After Sales Service Head

Tata Motors PVBU

Micheal Hajj

GHAE - Vehicle Repair & Maintenance

Henkel Adhesives Technologies

Vitaly Chebotarenko

Country Manager - Vehicle Repair & Maintenance

Henkel, India

Santosh Chitapure

Sales Manager, OES, India

Henkel Adhesives Technologies

Guruprasad Shinde

VW Service Brand Ambassador

VW India

Jayant Rawal

Zonal Manager West & Central

Skoda Auto VW India

Garima Misra

Group Landmark

Jatin Tiwari

Head Field Service

Hyundai Motor India

Ramakrishna Reddy

CEO & Founder

Spoors

Amit Asija

National BD Manager - India & Sri Lanka

KECO Body Repair Products

Sumit Arora

Partner

Pvalue Analytics

Naveen Gupta

Founder & CEO

Intellinet Systems

Yash Pal Sachar

Head Corporate Affairs

Ashok Leyland

Alexis Joseph

Former Head After Sales

Audi India

Manish Srivastava

Former National Head - Service

Hero MotoCorp

Chinmaya Hardas

Former Regional Director for India

Syncron

Sandeep Gambhir

CEO

Vertelo

Kalpit Shishodia

Director Customer Service

Volvo Car India

Subhajit Roy

Former VP

TVS Automobile Solutions

Tanuj Pugalia

CMD

Pugalia Group

Vadiraj Katti

Founder & CEO

iTriangle Infotech

Ketan Girap

Former Business Director - Key Accounts Bu

Nippon Paint

M Dhananjayan

Focus Group - India & Middle East

Manjit Singh Bala

Director & CEO

Hass Ventures India

Chris White

President

Keco Body Repair Products

Don't Miss a Thing

#IVASS24

Absorb, Learn, Action, Check, Repeat!

9:15 to 09:30 AM

Registration and Welcome Tea, Coffee

09:30 to 09:40 AM

Welcome by Program Anchor, WAF Team

09:40 to 09:55 AM

Welcome Keynote by Anuj Guglani, Founder & CEO WAF Group

09:55 to 10:00 AM

IVASS 2024 Innauguration Ceremony

10:00 to 11:00 AM

IVASS Power Panel 1:- New Age Customer Service, Experience & Engagement powered by Digital - DMS, CRM, Social Media, Email, Whatsapp, SMS

Satish Kannan, Director - AfterSales - Stellantis India

Tanuj Pugalia, CMD - Gallops Motors

Vikas Kuthiala, Director & Co-founder - Global Assure

TVC Rao, Head Aftersales - BYD India

Sanjay Shejwal, National Head - Service - Hero MotoCorp

Rajesh Mehrotra, Auto Industry Veteran

Anuj Guglani, CEO - WAF

11:00 to 11:20 AM

IVASS KeyNote 1 :- Customer Delight and Productivity leading towards Profitability

Nikita Sinha - Head - Customer Experience and Service Planning, JSW MG Motor India

11:20 to 11:35 AM

Networking Tea & Coffee

11:35 AM - 12:20 PM

IVASS Power Panel 2 :- OEM - Dealers - Aftermarket Strategies, Use Cases & Game Plan for "Win-Win-Win"

S Muralidharan - Chairman Mobility Aftermarket - SESSION CHAIR

Pankaj Narula - Former ED - Maruti Suzuki India

Rama Shankar Pandey, Social Defence Fellow - Min of Social Justice, Govt. of India

Vikrantt Mohan, National President - All India Automobile Workshops Association (AIAWA)

Harsh Vashist MD - Satyam Group of Cos

Ramesh Rajagopalan - Head - Customer Services & Network, Volvo Eicher CV

Arindam Lahiri, CEO - Automotive Skill Development Corporation ASDC

12:20 to 12:30 pm

Q&A

12:30 to 12:55 pm

IVASS KeyNote 2

Latest Environment friendly Innovations in Body Paint Repair | Win Win for All Stakeholders by Nippon Paint

12:55 - 1:00 pm

The Great IVASS Booth Quiz

1:00 - 2:00 pm

Networking Lunch

2:00 - 2:15 pm

IVASS KeyNote 3

WAF Annual Partner / WAF First

2:15 - 3:10 PM

IVASS Power Panel 3 :- EV After Sales Service & Customer Support - Learnings, Caveats and Opportunities!

S Punnaivanam, CXO - Quality & After Sales - Greaves Electric Mobility

Rajesh Loomba - MD - Eco Mobility

Charu Kaushal - MD - Allianz Partners India

Rajendra Bhat - Head - Service - Ola Electric

Neha Jain - Head - EV and Innovation Ecosystem - JSW MG Motor India

Shekhar Bhide, VP - Customer Services, Mercedes-Benz India

Anuj Guglani, CEO - WAF

3:10 - 4:05 pm

IVASS Power Panel 4 :- Best Practices in Workshop Profitability and Business Growth

Arun Malhotra, Auto Industry Veteran - SESSION CHAIR

Pankaj Narula, Former ED - Maruti Suzuki India

Vinkesh Gulati, Executive Committee Member - FADA

Anuj Tyagi, Former National Head - After Sales - Ford India

Rajeev Chauhan, Head - Electric PV Business - BYD India

Atul Aggarwal, Director - Aftersales- Nissan Motor India

4:05 - 4:15 pm

WAF Industry Best Practice & WAF Global Hall of Fame Presentation Ceremony

4:15 - 4:30 pm

Valedictory & Vote of Thanks

4:30- 4:45 pm

Networking Tea & Coffee Break

4:45 - 5:45 pm

CarPhD awards

About WAF

World Auto Forum ( WAF) is the Global Auto & Mobility Think Tank Platform. A place as relevant for the Chairpersons and the Top CXOs as it for the interns and trainees.

Established in 2009, it now has community members across 125 Countries. More about WAF click here - WorldAutoForum.com

Testimonials

I accept the WAF Award with grateful thanks..

Ratan N Tata

Former Chairman

Feel privileged, its an Honour

Anand Mahindra

Chairperson Mahindra Group

The Who’s Who of Auto & Allied Industries seem to be present at WAF. The inputs on Digital and Big Data for Dealer Fraternity extremely beneficial. Thank you WAF!

Nikunj Sanghi

Former President FADA

Forums like WAF help in learning and getting people together which is important to foster Innovation. It’s a great feeling and I’m very Happy to be at WAF!

Vinod Aggarwal

MD & CEO, Volvo Eicher CV

Gaurav Gupta

Deputy Managing Director, MG Motor India

Volkswagen has a lasting association with World Auto Forum. We appreciate the platform as they encourage, reward and recognise innovation and quality work.