Vision 2030 : The Future of Auto Retail 

Vision 2030 : The Future of Auto Retail 

Your Automotive Business depends on just 3 Things :

1. Your Dealership Culture

2. Your Product’s Reliability & COO

3. Your Digital Strategy & FootPrint

 

by Anuj Guglani, CEO World Auto Forum

 

“I’m so sorry Ma’am”, cried the Fuel station Attendant. “I have accidentally fuelled your Diesel Car with Petrol!”

This happened with my Wife last month during a routine visit at the “Petrol Pump”. Seems the guy took it literally! She immediately called me. The first thing I asked her, “How much Petrol went in?” Thankfully the petrol fed, was just a litre. Not much of a worry. I asked her to wait for a while and get the vehicle tanked up with diesel. It was all fine.

However it wasn’t this easy. I too was a bit taken aback and wanted professional help & ratification of my actions. I called up the dealership. Noone picked up. Then I remembered I had the CRE no saved from last service reminder. We all know how many service reminder calls we get! The calls continue even after we have sold the car! The CRE took the call in first ring. I shared the incident. She was shocked and wanted to help.

I could sense she was running around her office, looking for the right person to guide me. She said, “Sir I shall make you speak to my manager.” thereafter I heard a middle aged male’s voice, sounding very busy. “Bataye, kya Hua?” he asked. I narrated the incident. He snubbed me mid way, asking, “Apko mera no kisne diya? Yeh mera kaam nahin hai!”

I didnt feel like wasting my breath in explaining that your CRE thought you are capable to help the customer, sadly you aren’t. I thought I shouldn’t waste time in saying,”You don’t even realise you are saying all these things to a customer in distress, who pays for your bills, Your kids school fees, your parents medicines, your movie tickets and your vacations. And that, this call wasn’t transferred. The CRE handed over her handphone to you to speak. Probably you just rattled out a standard line, which you say to most customers who need your help!

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HIGHLIGHTS OF BUDGET 2019

HIGHLIGHTS OF BUDGET 2019

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Tax

1. Within 2 years, Tax assessment will be done electronically

2. IT returns processing in just 24 hours

3. Minimum 14% revenue of GST to states by Central Govt.

4. Custom duty has abolished from 36 Capital Goods

5. Recommendations to GST council for reducing GST rates for home buyers

6. Full Tax rebate upto 5 lakh annual income after all deductions.

7. Standard deduction has increase from 40000 to 50000

8. Exempt on tax on second self-occupied house

9. Ceiling Limit of TDS u/s 194A has increased from 10000 to 40000

10. Ceiling Limit of TDS u/s 194I has increased from 180000 to 240000

11. Capital tax Benefit u/s 54 has increased from investment in one residential house to two residential houses.

12. Benefit u/s 80IB has increased to one more year i.e. 2020

13. Benefit has given to unsold inventory has increased to one year to two years.

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