Anuj Tyagi is a seasoned automotive leader with nearly three decades of experience in customer experience transformation, after-sales operations, sales, and dealer network development across India.

Anuj Tyagi currently serves as Head – After Sales at JSW Motors Limited, where he leads after-sales strategy, service operations, and customer experience transformation initiatives. His role focuses on building scalable service ecosystems, enhancing customer satisfaction, and driving operational excellence in a rapidly evolving mobility landscape. Continue reading “Anuj Tyagi”

Arun Malhotra is a seasoned professional with experience across business strategy, operations, and organizational development. His career reflects a strong focus on driving growth, improving efficiency, and delivering sustainable business outcomes.

Arun Malhotra is currently engaged in a professional role where he contributes to strategic planning, operational execution, and stakeholder management. His work involves aligning business functions with market needs, ensuring process optimization, and supporting organizational performance. Continue reading “Arun Malhotra”

Dr. Dinesh Bhasin is a distinguished automotive industry veteran with over 35 years of experience across leading global automobile companies. He is widely recognized for his contribution to after-sales service, customer experience, and automotive service excellence.

Dr. Dinesh Bhasin served as Vice President – Passenger Vehicles at Tata Motors, where he led after-sales operations across domestic and international markets. Continue reading “Dr. Dinesh Bhasin”

Vikrantt Mohan is a veteran automotive service industry leader with over four decades of hands-on experience in vehicle service, workshop management, and customer experience. He is the Founding President of the All India Automobile Workshops Association (AIAWA), a key body representing independent automobile workshops across India.

Vikrantt Mohan began his journey in the automobile service industry in the early 1980s, gaining practical experience through managing operations at a family-run petrol pump and service setup. Over the years, he has developed deep expertise in workshop operations, customer satisfaction frameworks, and service process optimization. Continue reading “Vikrantt Mohan”

Pankaj Narula is a distinguished automotive industry leader with a rich legacy of driving customer-centric transformation and operational excellence. An academic achiever, he holds a degree in Physics from University of Delhi and an engineering qualification from King’s College London.

Over the course of his illustrious career, he has been associated with globally reputed organizations including British Aircraft Corporation, Schlumberger, Thorn EMI, British Leyland (Austin Morris Ltd.), and Maruti Suzuki India. Continue reading “Pankaj Narula”