7th WAF Awards 2019, the most aspirational awards in the Auto Sector
Press Release
WAF Awards 2019, the most aspirational awards in the Auto Sector held.
Powered by Research by IIT Delhi
WINNERS TOOK CENTRE STAGE TONIGHT
New Delhi | 8th November 2019 | https://worldautoforum.com/awards
Continue reading “7th WAF Awards 2019, the most aspirational awards in the Auto Sector”
Vision 2030 : The Future of Auto Retail
Your Automotive Business depends on just 3 Things :
1. Your Dealership Culture
2. Your Product’s Reliability & COO
3. Your Digital Strategy & FootPrint
by Anuj Guglani, CEO World Auto Forum
“I’m so sorry Ma’am”, cried the Fuel station Attendant. “I have accidentally fuelled your Diesel Car with Petrol!”
This happened with my Wife last month during a routine visit at the “Petrol Pump”. Seems the guy took it literally! She immediately called me. The first thing I asked her, “How much Petrol went in?” Thankfully the petrol fed, was just a litre. Not much of a worry. I asked her to wait for a while and get the vehicle tanked up with diesel. It was all fine.
However it wasn’t this easy. I too was a bit taken aback and wanted professional help & ratification of my actions. I called up the dealership. Noone picked up. Then I remembered I had the CRE no saved from last service reminder. We all know how many service reminder calls we get! The calls continue even after we have sold the car! The CRE took the call in first ring. I shared the incident. She was shocked and wanted to help.
I could sense she was running around her office, looking for the right person to guide me. She said, “Sir I shall make you speak to my manager.” thereafter I heard a middle aged male’s voice, sounding very busy. “Bataye, kya Hua?” he asked. I narrated the incident. He snubbed me mid way, asking, “Apko mera no kisne diya? Yeh mera kaam nahin hai!”
I didnt feel like wasting my breath in explaining that your CRE thought you are capable to help the customer, sadly you aren’t. I thought I shouldn’t waste time in saying,”You don’t even realise you are saying all these things to a customer in distress, who pays for your bills, Your kids school fees, your parents medicines, your movie tickets and your vacations. And that, this call wasn’t transferred. The CRE handed over her handphone to you to speak. Probably you just rattled out a standard line, which you say to most customers who need your help!
4th IVASS – India Vehicle After Sales Summit – Important & Radical Developments get Announced for the Industry
PRESS RELEASE by WORLD AUTO FORUM 11 Dec 2018, New Delhi
Auto OEM’s, Dealers, Suppliers, Aftermarket, Parts Co’s & Service Providers come together for 4th IVASS – India Vehicle After Sales Summit by World Auto Forum to Co-Create a Win-Win future. A Safer, Greener and a Highly Skilled EcoSystem.
Three Industry Stalwarts inducted in the Global Automotive Hall of Fame at World Auto Forum.
Industry Stakeholders announce a Special Task Force for Skill Development of roadside Mechanics and Technicians at 4th IVASS
