by WAF Think Tank
This has also been featured across 2 pages at the Patriot Newspaper on Dec 24
The 7th India Vehicle After Sales Summit 2021, was organised online on Saturday 11th December by the World Auto Forum in yet another effort of theirs to offer us the opportunity to connect with top automotive heads and experts of the Auto industry for expert knowledge sharing.
In 2020, India was the fifth-largest auto market, with ~3.49 million units sold in the passenger and commercial vehicles categories. It was the seventh-largest manufacturer of commercial vehicles in 2019. Vehicle owners today place a significantly high premium on after-sales experience and customer satisfaction.
As vehicles age and owners lose interest when the warranty expires – usually four years after the initial sale –is when loyalty created through strong after sales comes into play, enabling vehicle makers to reinforce their ties.
Continue reading “Key Takeaways from Top Leaders at India Vehicle After Sales Summit 2021”