Source : PTI | The Gujarat State Road Transport Corporation (GSRTC) has expanded its QR-code-based passenger feedback system across its network and recorded an average satisfaction score of 4.7 out of 5, officials said on Saturday.
The GSRTC launched a QR-code-based passenger feedback system on the buses on a pilot basis in March 2025.
“While the digital system was initially introduced only in premium luxury buses, its quick success led GSRTC to expand it widely, with QR codes displayed across 125 bus stations, depot control points, and in more than 8,000 buses,” an official release said.
GSRTC has recorded a strong passenger satisfaction rating of 4.7 out of 5 stars, according to its passenger feedback report covering the period from March 1 to June 19, 2026, it said.
The report is based on feedback collected from 3,13,824 passengers, reflecting a high level of satisfaction with the corporation’s services across key operational parameters, as per the release.
The data reflects passenger experience across key service parameters, including safety, cleanliness, punctuality, seating comfort, and staff behaviour.
“GSRTC is not merely collecting feedback; it is actively acting on it. All complaints, suggestions, and issues reported by passengers are promptly forwarded to the concerned departments and local bus depots.
“The feedback is verified without delay, and necessary corrective measures are taken on the ground. We are committed to providing commuters with the best possible public transport services,” said the release, quoting Deputy Chief Minister Harsh Sanghavi.
