Jatin Tiwari is a seasoned automotive customer service leader with over 23 years of experience in after-sales operations, service strategy, and customer experience within the automotive industry. He currently leads Field Service Operations at Hyundai Motor India.
Jatin Tiwari serves as Associate Vice President and Vertical Head – Field Service at Hyundai Motor India, where he is responsible for driving service excellence, network performance, and customer satisfaction across the company’s extensive service ecosystem.
His expertise spans multiple domains including technical support, export service, service planning and strategy, service marketing, dealer network development, customer experience management, and field service operations. Over the years, he has played a key role in strengthening after-sales processes and enhancing service delivery across the network.
He has held several leadership roles within Hyundai Motor India, including General Manager & Group Head – Service Support and Deputy General Manager – CSI & Service Planning, reflecting a strong career progression in after-sales leadership.
He is recognized for his data-driven leadership approach and strong people focus, leveraging digital capabilities and innovation to build future-ready service operations. His work emphasizes improving customer delight, operational efficiency, and business performance in a highly competitive automotive market.
He has also been an active participant in industry platforms such as the World Auto Forum’s India Vehicle After Sales Summit, contributing to discussions on customer experience, EV after-sales, and service innovation.
Jatin Tiwari continues to contribute to India’s automotive ecosystem through leadership in after-sales transformation, digital service innovation, and customer-centric strategy execution.
