Kalpit Shishodia is a seasoned global automotive leader with over 28 years of experience in after-sales, customer service, and dealer network transformation across international markets.
Kalpit Shishodia currently serves as APeC Head of Customer Service at Volvo Car Group, where he leads customer service strategy, operational excellence, and network performance across the Asia-Pacific region. His role focuses on strengthening service processes, enhancing customer experience, and driving consistency across markets.
He has extensive expertise in after-sales operations, dealer development, and customer-centric transformation, with a strong focus on building scalable service frameworks and improving retail execution. His leadership has been instrumental in implementing structured programs focused on process excellence, Kaizen culture, and continuous improvement across dealership networks.
Over the course of his career, he has developed a strong reputation for driving business transformation through customer experience innovation, operational discipline, and team capability building. His approach combines strategic vision with hands-on execution to deliver measurable improvements in service quality and network performance.
Kalpit Shishodia continues to contribute to the global automotive ecosystem through leadership in after-sales transformation, customer experience strategy, and building future-ready service organizations.
