Source : PTI | State-owned NHAI on Thursday said its FASTag portability service, OneTag, which allows users to change their issuer while retaining the sticker affixed to their vehicles, is now available on the Rajmargyatra App.
The Rajmargyatra app guides users through the FASTag portability process. FASTag users can login to App and enter their vehicle registration number to check eligibility, NHAI said in a statement.
The user will receive a verification six-digit Mobile Verification Code (MVC) from the current issuer bank. Following authorization, the user will be required to select a new issuer, complete customer verification and wallet onboarding with the new issuer to complete the portability process.
Following successful portability, the existing FASTag ID linked to vehicle registration number will remain unchanged, allowing users to continue using the same physical tag with a different issuer bank. After portability is completed, the statement said previous issuer will close the existing FASTag wallet and refund the available balance, post applicable adjustments.
Also, interoperable FASTag has a cooling period of 6 months before it can be ported again.
The statement said ‘OneTag’ initiative will help to improve FASTag lifecycle management by reducing the need for repeated tag production, thereby lowering operational costs, dispatching and reissuance expenses. ‘OneTag’ will also help to streamline the issuer-switching journey, enhance customer choice and contribute to a more interoperable and efficient FASTag ecosystem, it added.
