Nilesh Shah is a seasoned automotive professional with extensive experience in after-sales operations, service strategy, and customer experience within the passenger vehicle segment.
Nilesh Shah currently serves as Vice President and Function Head – National Service at Hyundai Motor India, where he leads nationwide service operations, customer satisfaction initiatives, and dealer service network performance. His role focuses on enhancing after-sales efficiency, improving service quality, and delivering superior ownership experiences across the Hyundai ecosystem.
He brings decades of experience in automotive service and operations, with deep expertise in customer care, workshop productivity, technical service support, and network development. His leadership emphasizes customer-centricity, process optimization, and continuous improvement across service touchpoints.
He has been instrumental in strengthening Hyundai’s after-sales infrastructure, driving initiatives that enhance customer engagement, service turnaround time, and overall service excellence. His work reflects a strong focus on leveraging technology and innovation to build future-ready service operations.
Nilesh Shah continues to contribute to the automotive ecosystem through leadership in after-sales transformation, operational excellence, and customer experience innovation.
