Shekhar Bhide is a senior automotive industry leader with extensive experience in customer service, aftersales operations, and network management. He is associated with Mercedes-Benz India, where he plays a key role in driving customer-centric initiatives and service excellence.
Shekhar Bhide serves as Vice President – Customer Services at Mercedes-Benz India, overseeing aftersales strategy, dealer network performance, and customer experience across the brand’s operations in India. His role focuses on enhancing service quality, strengthening customer engagement, and ensuring premium ownership experiences aligned with the brand’s global standards.
He brings over three decades of experience with Mercedes-Benz India, having contributed significantly to the company’s growth and transformation in the Indian market. His long tenure reflects deep expertise in automotive service operations, process optimization, and building high-performance teams.
His leadership emphasizes customer-first philosophy, operational excellence, and continuous improvement in service delivery. He has been actively involved in initiatives that enhance dealership capabilities, workshop infrastructure, and customer satisfaction benchmarks.
Shekhar Bhide continues to contribute to India’s luxury automotive ecosystem through strategic leadership, service innovation, and a strong focus on delivering best-in-class customer experiences.
