Bhimsen Gulabani is a transformation-focused automotive professional with over 25 years of experience across customer experience, sales, marketing, and after-sales operations in both Indian and global markets.
Bhimsen Gulabani has held leadership roles at leading automotive companies including Renault India and Kia India, where he has driven customer-centric transformation initiatives and strengthened brand experience across touchpoints.
He served as Head of Customer Care at Renault India, where he led key initiatives to enhance customer satisfaction, digitize service operations, and improve after-sales efficiency. His work contributed significantly to improving customer experience and operational performance within the organization.
He later took on a senior leadership role at Kia India as Vice President – Customer Experience, focusing on building a strong customer-first culture, dealer capability enhancement, and service excellence across the network.
His expertise spans CRM, network development, after-sales strategy, and digital transformation, with a strong emphasis on delivering seamless customer journeys and improving brand loyalty.
He continues to contribute to the automotive ecosystem through leadership in customer experience, operational excellence, and innovation-driven service strategies.
