Pavan Kumar is a seasoned automotive business leader with nearly two decades of experience across strategy, sales, supply chain, customer experience, and business transformation. He currently serves as Senior Vice President & Head – Sales, Customer Care & Customer Experience (CX) at Mahindra & Mahindra Limited – Automotive & Farm Equipment Business, where he leads the company’s customer-centric growth strategy, sales operations, after-sales service, and customer experience initiatives.
Since joining Mahindra in 2005, Pavan Kumar has held several leadership roles spanning Strategy, Sales, Purchase, Supply Chain, and Production Planning. Throughout his journey, he has played a key role in strengthening operational excellence, building resilient supply chains, scaling business performance, and driving customer-focused transformation. His cross-functional expertise has enabled him to contribute significantly to Mahindra’s growth across multiple business verticals.
In his current role, Pavan is responsible for driving sales excellence while enhancing customer care and end-to-end customer experience across Mahindra’s automotive business. His leadership philosophy is centered on innovation, operational agility, people development, and creating long-term value for customers. He has consistently championed initiatives that improve customer satisfaction, strengthen dealer partnerships, and deliver sustainable business growth.
Known for his collaborative leadership style and passion for building high-performing teams, Pavan Kumar believes that successful organizations are built by empowering people, embracing change, and maintaining a relentless focus on customers. His contributions continue to support Mahindra’s vision of delivering future-ready mobility solutions and exceptional ownership experiences.
