Sanjay Shejwal is an experienced automotive professional with over two decades of expertise in after-sales operations, customer experience, and service strategy within the two-wheeler and passenger vehicle segments.
Sanjay Shejwal currently serves as Head of Customer Experience at Hero MotoCorp, where he leads initiatives focused on enhancing customer satisfaction, strengthening service networks, and driving end-to-end customer journey transformation.
He has built a strong career in after-sales and service strategy, previously serving as Head of Customer Experience (S&P) at Hero MotoCorp. Prior to this, he held multiple leadership roles at Maruti Suzuki India, including Head – Service Strategy Planning, Regional Service Manager, and Network Development Manager, where he played a key role in improving service operations and dealer network performance.
He began his career with roles at Honda Motorcycle & Scooter India and Piaggio Vehicles, developing a strong foundation in service engineering and automotive operations.
An alumnus of the Indian Institute of Management Ahmedabad, he combines strong business acumen with deep technical expertise, enabling him to drive customer-centric transformation and operational excellence across large-scale automotive ecosystems.
He is known for his expertise in customer experience design, service process optimization, network development, and business strategy, with a consistent focus on delivering measurable improvements in service quality and customer satisfaction.
Sanjay Shejwal continues to contribute to the automotive ecosystem through leadership in customer experience innovation, after-sales transformation, and building future-ready service organizations.
